Privacy Policy

This Privacy Policy explains how Everything in Germany ("we", "us", "our"), operating our platform Everything in Germany, collects, uses, discloses, and protects information about you when you access our website, use our services, or interact with our digital platforms ("Platforms"). Our Platforms include everythingingermany.com and related domains, mobile applications, and all digital services offered by Everything in Germany. This Privacy Policy applies to all visitors, users, customers, and applicants ("you", "your") who access or use our Platforms or services. By accessing or using our Platforms, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our Platforms.

2.1 Information You Provide Directly We collect information that you voluntarily provide to us when using our services, including: • Personal identification information: Your name, email address, phone number, postal address, date of birth • Educational and professional information: Academic qualifications, work experience, career goals, educational background • Financial and payment information: Billing addresses, payment method details, transaction history • Application information: University preferences, course selections, visa application details, documents submitted • Communication records: Messages, inquiries, feedback, testimonials, or other communications with us • Account credentials: Username, password, and other authentication information if you create an account 2.2 Automatically Collected Information When you access or use our Platforms, we automatically collect certain technical information, including: • Device information: Device type, model, operating system, unique device identifiers • Browser information: Browser type and version, browser language, screen resolution • Network information: IP address, internet service provider, connection type • Usage information: Pages visited, time spent on pages, click patterns, search queries, referral sources • Log files: Access times, viewed content, error logs, system activity • Location information: General geographic location based on IP address (country and city level)

We use the information we collect for various purposes to provide, maintain, and improve our services: 3.1 Service Delivery • Processing and managing your applications and service requests • Facilitating university applications, visa processing, and related services • Providing personalized guidance and counselling support • Delivering purchased services and packages • Managing your account and user preferences • Communicating service updates, confirmations, and important notices 3.2 Business Operations • Processing payments and managing billing • Detecting, preventing, and addressing fraudulent activities • Improving our Platforms, services, and user experience • Conducting analytics and market research • Developing new features and service offerings 3.3 Marketing and Communications • Sending promotional emails, newsletters, and marketing communications (with your consent) • Providing information about new services, programs, or opportunities • Sharing relevant educational content and resources • Conducting surveys and gathering feedback 3.4 Legal Compliance • Complying with applicable laws, regulations, and legal processes • Responding to legal requests and court orders • Protecting our rights, property, and safety • Enforcing our Terms of Use and other agreements

4.1 General Policy We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances: 4.2 With Your Explicit Consent We will share your personal information when you have given us explicit consent to do so, such as when you authorize us to share information with specific partners or service providers. 4.3 Service Partners and Third-Party Providers We may share relevant personal information with selected third-party partners who assist us in providing services related to your study abroad journey. This includes: • Financial institutions for education loans and blocked account services • Travel agencies for flight bookings and travel arrangements • Accommodation providers for housing services • Insurance providers for health and travel insurance • Visa processing centers and related service providers • Forex services for currency exchange and remittances • Other contracted service partners essential to your application process These partners are contractually obligated to maintain confidentiality and use your information solely for providing the contracted services. Detailed information about partner data sharing is provided in Section 10. 4.4 Legal Requirements We may disclose information if required by law, regulation, legal process, government request, or to protect our legal rights, property, users, or the public. 4.5 Business Transfers In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.

5.1 Security Practices We implement appropriate technical and organizational security measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security measures include: • Encryption of data in transit and at rest • Secure servers and infrastructure • Access controls and authentication mechanisms • Regular security assessments and updates • Employee training on data protection 5.2 Security Limitations While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods depend on: • The type of information collected • The purpose for which it was collected • Legal and regulatory requirements • Our business needs and contractual obligations For example: • Account information is retained while your account is active and for a reasonable period after account closure • Transaction and payment records are retained as required by financial regulations • Application documents are retained according to service requirements and legal obligations After the retention period expires, we will securely delete or anonymize your information.

7.1 Marketing Communication Preferences We may send you promotional emails, newsletters, and marketing communications about our services, programs, educational content, and opportunities. These communications are sent only with your consent. 7.2 Opting Out You can opt out of receiving promotional or marketing communications at any time by: • Clicking the "unsubscribe" link found at the bottom of any marketing email we send • Contacting us directly at hello@everythingingermany.com with your opt-out request • Updating your communication preferences in your account settings (if available) 7.3 Service Communications Opting out of marketing communications will not affect important service-related communications, such as: • Order confirmations and service updates • Account notifications and security alerts • Transaction receipts and billing information • Required legal or regulatory notices These service communications are essential for providing our services and cannot be unsubscribed from.

Our Platforms and services are designed for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 18 without appropriate parental consent. If we discover that we have inadvertently collected information from a child under 18 without proper parental consent, we will promptly delete such information from our systems. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at hello@everythingingermany.com, and we will take appropriate action to remove the information.

9.1 Access and Portability You have the right to request access to the personal information we hold about you. You may also request a copy of your data in a portable format. 9.2 Correction and Updates You can request correction of any inaccurate or incomplete personal information. We encourage you to keep your account information up to date. 9.3 Deletion Requests You may request deletion of your personal information, subject to legal and contractual obligations that may require us to retain certain information. 9.4 Objection and Restriction You have the right to object to or request restriction of certain processing activities, such as marketing communications or data sharing. 9.5 Exercising Your Rights To exercise any of these rights, please contact us at hello@everythingingermany.com with your request. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws. 9.6 Identity Verification For security purposes, we may require verification of your identity before processing certain requests.

10.1 Partner Network Purpose Everything in Germany may share your personal information and application details with selected third-party service partners to facilitate and streamline your study abroad journey. These partners assist with various ancillary services essential to your application process. 10.2 Partner Categories Our service partners include: • Financial institutions: Banks and lenders for education loans and financial services • Blocked account providers: Services required for German student visa applications • Currency and remittance services: Forex providers for international money transfers • Travel service providers: Airlines and travel agencies for flight bookings • Accommodation services: Housing providers and accommodation platforms • Insurance providers: Health insurance and travel insurance companies • Visa processing centers: Authorized visa application and processing services • Other relevant service partners directly involved in your application process 10.3 Information Shared with Partners The information we may share includes: • Basic identification: Name, contact details (email, phone) • Application information: Educational background, course preferences, application status • Financial information: Information necessary for loans, blocked accounts, or payment processing • Travel preferences: Information needed for booking flights and accommodations • Other relevant data: Information required to provide the specific service 10.4 Partner Confidentiality Obligations All our service partners are contractually bound to: • Maintain strict confidentiality of your information • Use information solely for providing the contracted service • Not share or disclose information to other third parties • Not retain information after service fulfillment • Comply with applicable data protection laws 10.5 Consent and Opt-Out By using our services, you consent to sharing your information with our service partners as described above. However, you have the right to: • Request that we do not share your information with specific partners • Opt out of sharing with non-essential partners Please note that opting out of sharing with essential service partners (such as blocked account providers or visa processing centers) may impact our ability to provide comprehensive assistance for your study abroad application.

11.1 Student Testimonials and Success Stories We may use voluntary student testimonials, reviews, reaction videos, or other content you provide to us for marketing and promotional purposes on our website, social media channels, marketing materials, or other public platforms. 11.2 Admission Success Publishing We may publish information about student admission successes, including admission letters or acceptance notifications, on our social media channels and marketing materials to highlight program effectiveness and student achievements. 11.3 Contact Information Protection We will never publish your personal contact information (such as phone numbers, email addresses, or physical addresses) without your explicit prior written consent. 11.4 Content Removal Rights If you have provided testimonials, reviews, or other content, you may request removal of any published content containing your information at any time by contacting us. We will remove such content within 48 hours of receiving your verified request. 11.5 Consent and Acknowledgment By voluntarily providing testimonials, reviews, videos, or other marketing content to us, you acknowledge and consent to our use of such content for marketing purposes in accordance with this Privacy Policy and applicable data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will: • Update the "Last Updated" date at the top of this Privacy Policy • Post the updated Privacy Policy on our Platforms • Provide notice of significant changes through email or prominent notices on our Platforms Your continued use of our Platforms after any updates constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. If you do not agree with any updates to this Privacy Policy, please discontinue use of our Platforms and contact us if you wish to exercise your rights regarding your personal information.

This Privacy Policy is governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes, claims, or controversies arising out of or relating to this Privacy Policy or the collection, use, or disclosure of your information shall be resolved in accordance with the dispute resolution provisions outlined in our Terms of Use, including binding arbitration where applicable. The courts of Kochi, Kerala, India shall have exclusive jurisdiction over any matters not subject to arbitration.